Gurita168 Privacy Policy – Data Protection for Malaysian Players

1 Introduction

Gurita168 ("we", "platform", "Gurita168") values the privacy of every player who registers and uses our services at gurita168.my. This Privacy Policy has been prepared to clearly and transparently explain how we handle your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

We believe transparency is the foundation of trust. That is why this document is written in plain language — not filled with confusing legal jargon. You have the right to know what we collect, why we need it, and how we use it to give you a better and safer gaming experience at Gurita168.

This Privacy Policy applies to all users of the Gurita168 platform, including website visitors, registered players, and VIP programme participants. If you access our platform via a mobile app, the same policy applies.

2 Data We Collect

Gurita168 only collects data that is strictly necessary to provide Malaysian players with a safe, responsible, and high-quality service. We do not collect excessive or irrelevant data.

Information You Provide Directly:

• Registration Data: Full name, email address, Malaysian mobile number, date of birth, and password.
• Identity Verification (KYC): Copy of Malaysian identity card (MyKad), selfie, recent bank statement or utility bill.
• Financial Information: Bank account number, bank name, and eWallet account number (Touch 'n Go, GrabPay, Boost) for deposit and withdrawal purposes.
• Communications: Any messages, complaints, or feedback you submit to the Gurita168 support team.

Automatically Collected Data:

3 How We Use Your Data

Every piece of data we collect has a clear and legitimate purpose. Gurita168 uses your personal information for the following purposes:

• Account Management: Creating and maintaining your account, processing registrations, logins, and identity verification.
• Financial Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, and other Malaysian payment methods, as well as withdrawals to your bank account.
• Service Delivery: Allows you to access and play slots, baccarat, roulette, table games, and all other content on the Gurita168 platform.
• Customer Support: Addressing enquiries, resolving complaints, and providing technical assistance via Live Chat, email, or other support channels.
• Security & Fraud Prevention: Identifying and investigating suspicious activity, multiple account usage, identity fraud, or money laundering attempts.
• Legal Compliance: Complying with legal requirements, anti-money laundering (AML) regulations, and reporting obligations to the relevant authorities.
• Marketing & Promotions: Sending information about Gurita168 bonuses, promotions, and exclusive offers — only if you have opted in to receive marketing communications.
• Platform Improvements: Analysing usage patterns to improve the design, performance, and overall experience of the Gurita168 platform.

We will not use your data for any purposes beyond those stated above without first obtaining your consent. If you prefer not to receive marketing communications, you may withdraw your consent at any time through your account settings or by contacting us at support@gurita168.my.

4 Data Sharing

Gurita168 does not sell, rent, or disclose your personal data to third parties for commercial purposes. However, there are limited circumstances where we need to share your data with certain parties to keep the platform running properly:

• Payment Service Providers: Payment gateways that process your deposit and withdrawal transactions (such as FPX, Touch 'n Go, and DuitNow providers) receive only the transaction information necessary to process payments.
• Game Providers: Game software companies (game providers) that supply slots, baccarat, roulette, and other games may receive player IDs and gaming data for technical maintenance purposes.
• Identity Verification Services: Third parties that assist us in conducting KYC checks and identity document verification.
• Statutory Authorities: Gurita168 will disclose the necessary data to legal authorities, enforcement agencies, or regulatory bodies when required by Malaysian law or a court order.
• Verified Business Partners: In certain situations such as a business acquisition, merger, or asset transfer, user data may be transferred to the relevant entity with equivalent or greater privacy protections in place.

5 Data Security

Gurita168 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.

• Data Encryption: All transmitted data is protected with TLS 1.3 and 256-bit SSL encryption. Sensitive data stored in databases is encrypted using AES-256.
• Access Controls: Access to user data is restricted to staff who require it to perform their official duties, with two-factor authentication (2FA) mandatory.
• Continuous Monitoring: Our security systems monitor platform activity 24/7 to detect any intrusion attempts or anomalous behaviour.
• Regular Audits: Our security infrastructure is regularly audited by accredited independent cybersecurity firms.
• Incident Management: We have a clear incident response procedure in place to address any security breach swiftly and effectively.

While we take all reasonable precautions, no system can be guaranteed 100% secure. We therefore encourage you to play your part in keeping your account safe — use a strong password, enable two-factor authentication, and never share your login credentials with anyone.

6 Cookies & Tracking Technologies

Gurita168 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

• Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
• Performance Cookies: Aggregate data on how users interact with the platform is collected to help us improve functionality and design.
• Functional Cookies: Remembering your preferences such as language, display settings, and favourite game selections to deliver a more personalised experience.
• Analytics Cookies: Used to understand overall usage patterns for internal product improvement purposes.

You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the Gurita168 platform. For guidance on managing cookies in your browser, refer to your browser's help documentation.

7 Your Rights

As a Gurita168 player and data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights in relation to your personal data:

To exercise any of the above rights, please contact us by email at support@gurita168.my with the subject line "Data Privacy Request". We will process your request within 14 business days. Identity verification may be required before we can proceed with your request.

8 Data Retention Period

Gurita168 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by Malaysian law.

• Active Account Data: Retained for as long as your account remains active on the Gurita168 platform.
• Financial Transaction Data: Retained for a minimum of seven (7) years in accordance with Malaysian financial and tax regulatory requirements.
• KYC & Identity Verification Data: Retained for a minimum of five (5) years following account closure, in compliance with anti-money laundering (AML) requirements.
• Support Communication Logs: Retained for two (2) years for reference and service improvement purposes.
• Closed Account Data: Upon account termination, your data will be deleted or anonymised within 90 days, unless retention is required for legal purposes or unresolved disputes.

Once data is no longer needed and there is no legal obligation to retain it, Gurita168 will securely delete or anonymise it using industry-standard methods.

9 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us:

• Privacy Email: support@gurita168.my (subject: "Privacy Policy Enquiry")
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform.
• Response Time: We will respond to all privacy-related enquiries within two (2) business days.